DELIVEREASY

A delightful food delivery service, that allows New Zealanders to easily order meals directly to their doors.

A delightful food delivery service, that allows New Zealnders to easily order meals directly to their doors.

A delightful food delivery service, that allows New Zealnders to easily order meals directly to their doors.

A delightful food delivery service, that allows New Zealnders to easily order meals directly to their doors.

A delightful food delivery service, that allows
New Zealnders to easily order meals directly to their doors.

Role

Role

Role

UX/UI, Strategy, Art Direction

Category

Category

Category

Website, Branding

See it live

See it live

See it live

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What is Delivereasy?

What is Delivereasy?

What is Delivereasy?

What is Delivereasy?

What is Delivereasy?

Delivereasy is a food delivery service in New Zealand. It easily connects customers to restaurants and allows them to quickly place orders. Deliveryeasy is a web app, with the customer journey at its heart. Everything from ordering experience, the delivery service/interactions, and food quality once delivered is of utmost importance to the success of this project.

Delivereasy is a food delivery service in New Zealand. It easily connects customers to restaurants and allows them to quickly place orders. Deliveryeasy is a web app, with the customer journey at its heart. Everything from ordering experience, the delivery service/interactions, and food quality once delivered is of utmost importance to the success of this project.

logo-mockup

Understanding the challenge

Understanding the challenge

Understanding the challenge

Understanding the challenge

The Challenge

The challenge was unique yet straightforward. Design and build an unbeatable food delivery service in a market with big competition. Delivereasy has fantastic selling points which delight the user and allow them to build solid relationships with their customer base. It was up to me to figure out how to best deliver this from a visual and user experience perspective.

de-mockup-version1

“Nick's design not only made us commercial, he streamlined
our customer experience so orders could be placed as easy as possible.
Nick's vision helped us get to market fast.

Blair Kippenberger
Delivereasy, Founder

“Nick's design not only made us commercial, he streamlined our customer experience so orders could be placed as easy as possible. Nick's vision helped us get to market fast."

Blair Kippenberger
Delivereasy, Founder

“Nick's design not only made us commercial, he streamlined our customer experience so orders could be placed as easy as possible.
Nick's vision helped us get to market fast."

Blair Kippenberger
Delivereasy, Founder

“Nick's design not only made us commercial, he streamlined our customer experience so orders could be placed as easy as possible. Nick's vision helped us get to market fast."

Blair Kippenberger
Delivereasy, Founder

“The website and tools Nick has helped us develop are the back-bone of our success. His vision early on, helped us get to the market as fast as possible.”

Blair Kippenberger
Delivereasy, Founder

Assessing the competition

Assessing the competition

The Approach

To get a better understanding of the market delivereasy was entering we knew that we had to get an understanding of the competition that was currently in New Zealand. In order to do this we had to find who the main competitors were and analise all their products. I've created the below chart to give you a quick rundown on our findings.

To get a better understanding of the market delivereasy was entering we knew that we had to get an understanding of the compeition that was currently in New Zealand. In order to do this we had to find who the main competitors were and analyis all their products. I've created the below chart to give you a quick run down on our findings.

Competition

Researching, Sketching, Wireframing.

Researching, Sketching, Wireframing.

Researching, Sketching, Wireframing.

Researching, Sketching, Wireframing.

Once I understood the scope of the problem we were trying to solve, I was ready to colate the research, sketch some designs and then wireframe my findings. During this process, I was able to get fast feedback from the founders and make edits accordingly. This part of the process was fantastic as they really got to see the vision come to life.

Once I understood the scope of the problem we were trying to solve, I was ready to colate the research, sketch some designs and then wireframe my findings. During this process, I was able to get fast feedback from the founders and make edits accordingly. This part of the process was fantastic as they really got to see the vision come to life.

Once I understood the scope of the problem we were trying to solve, I was ready to colate the research, sketch some designs and then wireframe my findings. During this process, I was able to get fast feedback from the founders and make edits accordingly. This part of the process was fantastic as they really got to see the vision come to life.

img-807164059-0001

Simple & easy to navigate

Simple & easy to navigate

Simple & easy to navigate

From the get-go, I knew this website had to be clean and easy to navigate. Considering the main goal of delivereasy is for users to find their location and then search the restaurants available, a location search was placed front and center.  

Explanation and restaurant proof

Explanation and restaurant proof

Explanation and restaurant proof

To begin, with we wanted a really brief explanation of how this thing worked. It needed to depict the whole process in an easy to understand way. Along with this, we wanted to push some of the great restaurants that delivereasy was associated with.

To begin, with we wanted a really brief explanation of how this thing worked. It needed to depict the whole process in an easy to understand way. Along with this, we wanted to push some of the great restaurants that delivereasy was associated with.

Signup push for restaurants & drivers

Signup push for restaurants & drivers

Signup push for restaurants & drivers

Two key components to the homepage were letting both drivers and restaurants know that they are able to sign up to work with delivereasy. This was important to add to the ever-growing list of restaurants creating more variety for end users.

Developing the checkout process

Developing the checkout process

Developing the checkout process

A key part of this design was creating a checkout process that was easy to understand and even easier to place an order. The goal here was to compress the normal dining experience into a couple of straightforward steps.

Restaurant Single
Ordering – Delivery Address
Ordering – Order Confirmation
1. delivereasy_Homepage

Delivereasy 2.0 - The future of the product

Delivereasy 2.0 - The future of the product

Delivereasy 2.0 - The future of the product

Delivereasy 2.0 - The future of the product

Delivereasy has grown rapidly since it's inception and they know have 100+ drivers across Auckland, Wellington, Hamilton, Tauranga, and Dunedin. As the business continues to grow and spread across New Zealand, we found that it was time to update things from the initial designs.

Things we've improved

Things we've improved

What we've improved

We we learnt

  • The User experience needed to be made hassle-free, therefore improving the onboarding experience

  • Improvements to code to make sure the site reacts and loads as fast as possible

  • A more friendly colour scheme which is aimed to brighten the feel of the website as well as removing any clutter as users understand how the product works now

  • Updates to the menu, ordering and checkout pages.
  • The User experience needed to be made hassle-free, therefore improving the onboarding experience

  • Improvements to code to make sure the site reacts and loads as fast as possible

  • A more friendly colour scheme which is aimed to brighten the feel of the website as well as removing any clutter as users understand how the product works now

  • Updates to the menu, ordering and checkout pages.
Delivery-dark-macbook
Delivery-dark-macbook
phones-version2

What the customers actually care about

What the customers actually care about

What the users actually want

From the data collected during the first iteration of delivereasy, we found that there were a number of factors that mattered to customers. These are the areas we focused on improving with the latest version and will continue to build and iterate on into the future.

From the data collected during the first iteration of delivereasy, we found that there were a number of factors that mattered to customers. These are the areas we focused on improving with the latest version and will continue to build and iterate on into the future.

stopwatch

Delivery time

The Approach

Customers expect their delivery in a timely fashion. Making sure that they are kept aware of how long their meal was away from their door was key.

checked

Easy to use

The Approach

The website needed to be straightforward and easy for people from all walks of life to use. Users needed to quickly be able to find food near them and easily order it.

noodles

Great restaurants choice

The Approach

People want selection. This one was a no-brainer, working closely with great restaurants makes it possible to offer a greater selection.

fork

Food quality on delivery

The Approach

Improving the quality of how the food is delivered massively improved how the food arrives at the door. This was a key focus as delivereasy continues to grow.

notification

Notifications

The Approach

Keeping users notified during the delivery process has been a focus in the latest version of delivereasy.

scooter

Availability

The Approach

People want order at lunchtime as well as dinner. Allowing them to easily understand what time they can order was key to continued success.

The reception

The Reception

The Reception

After designing and launching the improved version of Deliveryeasy the lads have seen massive growth. They are getting great feedback from their users and are extremely happy with the finished product.

Taking an MVP from zero to where it's at now has been a massively rewarding task.

After designing and launching the improved version of Deliveryeasy the lads have seen massive growth. They are getting great feedback from their users and are extremely happy with the finished product.

Taking an MVP from zero to where it's at now has been a massively rewarding task.

After designing and launching the improved version of Deliveryeasy the lads have seen massive growth. They are getting great feedback from their users and are extremely happy with the finished product.

Taking an MVP from zero to where it's at now has been a massively rewarding task.

After designing and launching the improved version of Deliveryeasy the lads have seen massive growth. They are getting great feedback from their users and are extremely happy with the finished product.

www.delivereasy.co.nz

Feeling hungry? Give delivereasy a try

www.delivereasy.co.nz

 

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Feeling Hungry? Check out delivereasy


Let’s work together
on your next project.


Let’s work together
on your next project.

Let’s work together
on your next project.

 

Let’s work together
on your next project.

 

Let’s work together
on your next project.

If you'd like to talk projects or you need any with an idea drop me a message at hi@blanche.com or give me a call on 027 385 3026.

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© 2018 Nick Blanche Creative.

© 2018 Nick Blanche Creative.

© 2018 Nick Blanche Creative.